The Front

As a leader, it is often framed as a challenge to make the time to personally observe, experience, and personally relate with the real front-line work that occurs each day.  The world of abstractions, filtered communication and compiled data probably tell a leader all they would need to know in their leadership decisions, right?

There is no complete picture of reality for a leader without personally seeing and sensing it themselves.  It’s critical to regularly notice the emotions and sentiments that are occurring.  It’s imperative to observe the specific nuances of interactions and reactions.  It’s supposed to go a certain way, but is it?

With great purpose, regularly invest time at the front to discover the realities of the product or the service offered from multiple perspectives.  You’ll make better decisions and connect more complete thoughts with your organization.


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