If you’d like to more fully understand the nature of a problem, don’t go to any source other than the reality of where the work is actually taking place. Hierarchy’s of supervisors and leaders may interpret it much differently than you would on your own. Better to learn for yourself than to follow the interpretations and aspirations of another. Better yet, do it together with the others so that you might demonstrate the value of a mutually determined directions set to solve the problem from reality.
Always reach to the front lines of interactions and systems to have seen the source and the potential data that would become evident. Experience for yourself what it is you would want to discover.
Demonstrate to listen and to have observed before you would set a course for yourself and others. Be genuine in your analysis and require others to do so as well. Ask the best questions of the most engaged people before you would discover the best resolutions.
“Do the best you can in every task, no matter how unimportant it may seem at the time. No one learns more about a problem than the person at the bottom.” — Sandra Day O’Connor —